About CriticalArc
CriticalArc is a SaaS-based provider committed to transforming incident response through innovative solutions. These solutions empower your organization’s safety and security teams with the intelligence to strengthen and streamline their response to threats and incidents.
Founded in Australia in 2011
CriticalArc’s leadership recognized an over-reliance on fixed, costly security systems and saw an opportunity to leverage the ubiquity of smartphones and the performance of cloud networks with enterprise-grade software.
Quality Software & Service
CriticalArc combined its deep understanding of security systems with a passion for quality software and a commitment to customers to develop its distributed command and control software, service, SafeZone® empowers your organizations’ most important resource – your people.
Our Company History
Our Core Values
Service
We're here to make the world a safer place, and we're in service to that mission before anything else. Being in service to something greater than yourself is meaningful work, and that meaning matters to us. Our customers and partners have devoted their working lives to protecting people; our job is to help them do it better. We serve those who serve. We deliver our platform as a service, we measure our success by our customers' success, and we go above and beyond every day to make sure they get the most from it.
No Bullshit
We build a life-safety platform, and there is nothing more serious than being responsible for people's safety. So what we say the product does is exactly what it does. We describe our capabilities accurately and we don't sell what we don't have, because we want to be known for delivering precisely what we promise. We tell it how it is, we don't waste time on unproductive interactions, and we don't tolerate irrationality. That directness comes from our Australian roots, and it stays.
Humility and Respect
We work hard and expect a lot of ourselves and each other. Leadership's job is to make sure the team has everything it needs to do its best work, not the other way around. Humility is what makes that possible: low ego, shared credit, nobody hogging the limelight. Everything we achieve is a team effort, and humility is the superpower that keeps it that way. Respect is how we treat people. We listen well, seek to understand where others are coming from, and bring empathy to everyone we work with.
Management
Glenn Farrant
Founder and CEO
Jahmai Lay
Founder and CTO
Darren Chalmers-Stevens
President and CRO
Dominic Barnsley
Chief Information Officer
Thomas Patterson
CFO and COO
Regional Teams
Torrie Jenkins
Executive Assistant
Susan Copley
Project Manager
Sienna Kozin Appenzeller
Director of Global Marketing
Jacob Stoltenberg
Business Development Manager
Jason Goodrich
Director of Global Consulting
Nick Schneider
Sales Director
Matt Robinson
Sales Director
Scott Campbell
Sales Director
Jonathan Kassa
Associate Director, Global Consulting Strategy and Growth
Jack Moorman
Associate Consultant
James Moore
Senior Executive Consultant
Kelsey Dubois
Senior Marketing Manager, EDU
Stuart Brown
Customer Success Manager
Abel Esan
Customer Success Manager
Ryan Guckes
Sales Director
Hellen Sutton-Larkins
Director of Operations
Daniel Malone
Director of Enterprise Solutions
Andrew Rowe
Customer Success Team Lead
Preeya Verma-Brown
Senior Customer Success Manager
Richard Murray
Senior Customer Success Manager
Bevan Goddard
Director of IT
Hannah Moses
Interim Customer Success Director
Belinda Lay
Office Manager, HR, and Client & Sales Support
Chris Howe
Customer Success Manager
Simon Mackin
Senior Site Reliability Engineer
Alex Flatow
Full Stack Senior Developer
Simon Yin
Senior Test Analyst
Scott Johnson
React Developer
Jared Kells
Senior Software Developer
