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The CriticalArc Difference

Many people say they want to make a difference in the world, but few actually get a chance to do so. At CriticalArc, you’ll get that chance time and time again. Our founders Glenn and Jahmai established a vision to revolutionize safety and security in complex environments by fundamentally changing the way services are delivered and managed through the application of technology.

CriticalArc is a rapidly growing, early-stage, SaaS firm that designs and delivers SafeZone®, which is revolutionizing the way organizations manage day-to-day safety and security operations. SafeZone is used by major universities and enterprises, which comprise more than 1 million users globally.


Entrepreneurial Culture

Although CriticalArc was formed years ago, we remain true to our roots, preserving an entrepreneurial culture throughout the organization.


We look for opportunities to introduce our customers to innovative solutions to problems that have plagued them for years.


Despite our employees being spread across multiple continents and time zones, we’re galvanized by a shared passion to preserve and enhance the safety of our customers and their constituents.



We’re accustomed to wearing multiple hats, operating lean, and putting the needs of our customers above all else, which allows us to be accessible, collaborative, and responsive.


We know when we position our customers for success, everything else will take care of itself.

Open Positions

We are looking for a Technical Support Engineer and implementation specialist to deliver CriticalArc’s product SafeZone to customers within the region and support pre-sales and post-sales activities of the Asia Pacific Sales team.


  • The position is based in Sydney, Australia
  • You must be an Australian Citizen or Permanent Resident
  • Applications close on April 15, 2019
  • Submit your cover letter and CV to Robert Christie at

As our Pre and Post-Sales Support Engineer, your role is key to the success of our current and future customers, and to the success of the sales team. You will be an important part of the team using your technical knowledge, software deployment experience and communication skills. You’ll be working in a wide variety of environments using our world-leading cloud-based Safety, Security and Emergency Management system.

Job Description/Details


Generous Holiday/Leave

All employees receive several weeks paid vacation so they can travel, spend time with family, and recharge.

Flexible work schedule

At CriticalArc, we know that life is busy so we offer a flexible schedule that works with your day to day.

Industry-leading benefits

Our employee’s health is important to us. Enroll in our company medical and dental plans.

Latest Technology

Casual dress

No suits or blazers required. Enjoy comfortable, casual dress code almost every day.

Regular team events

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Additional Info

If you’d like the chance to truly make a difference and think you’d be a good fit for CriticalArc, we’d love to hear from you. See the list of open positions that are available or planned for the near future and send us your resume or CV and why you think you’d be a good fit.

Work For Us

Apply Today