A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
These are used to collect information about how you use our website, for example, what pages you visit as well as if you experience any errors. These cookies do not collect any information that can identify you; all information collected is anonymous which we use to improve the functionality of our website.
Strictly Necessary Cookies
These are essential to enable you to move around our website and use its features and cannot be switched off. These are usually set in response to actions made by users such as setting your privacy preferences, accessing secure areas of our site, for example, my account or filling in contact forms. You can change your browser settings to block or alert you of these cookies, however, this can cause some parts of the site to not work.
These cookies are set by our third-party advertising partners. These may be used to create a profile of your interests and therefore present you with relevant ads on other sites that you visit. These uniquely identify your browser and device; should you choose not to allow these cookies, our targeted advertising will no longer apply to you.
These help to provide certain navigation elements of our website which enhance your browsing experience and the functionality of the website. These tend to be set by third-party providers to allow videos and live chats. Should you choose not to allow these cookies, some or all of these functionalities may not perform properly.
|Cookie Name||Description||DOMAIN||Expiration Time||Purpose|
|Lo_session_in||This is used to distinguish the current users session.||.criticalarc.com||After Session||STRICTLY NECESSARY
|Hubspot||Tracks individuals’ responses to marketing efforts including email, social media and ads.||.criticalarc.com||TARGETING|
|_lotl||Identifies the traffic source URL of the visitor’s original referrer, if there is any.||.criticalarc.com||180 Days
|_lotr||Identifies the traffic source URL of the visitor’s original referrer, if there is any.||.criticalarc.com||180 Days
|_lo_uid||This shows the unique identifier for the visitor.||.criticalarc.com||2 Years
|_lo_v||This is also used to show the total number of the visitor’s visits.||.criticalarc.com||1 Year
|_lorid||Used by a service called Lucky Orange which covers our online chat and activity across the website.||.criticalarc.com||10 minutes||TARGETING|
|_ga||Used to distinguish users on the Google Analytics platform.||.criticalarc.com||2 years||PERFORMANCE|
|_gat||Used to distinguish users on the Google Analytics platform.||.criticalarc.com||1 minute||PERFORMANCE|
|_gid||Used to distinguish users on the Google Analytics platform.||.criticalarc.com||1 day||PERFORMANCE|
|wordpress_google_apps_login||Allows users to login to the site with their Google Account||.criticalarc.com||Session||PERFORMANCE|
|PHPSESSID||Used for managing user session on the website.||.criticalarc.com||Session||STRICTLY NECESSARY|
|ARRAffinity||This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.||.criticalarc.com||Session||STRICTLY NECESSARY|
|Cookie Name||Description||DOMAIN||Expiration Time||Purpose|
|_ga||Used to distinguish users on the Google Analytics platform.||.safezoneapp.com||2 years||PERFORMANCE|
|_gat||Used to distinguish users on the Google Analytics platform.||.safezoneapp.com||1 minute||PERFORMANCE|
|_gid||Used to distinguish users on the Google Analytics platform.||.safezoneapp.com||1 day||PERFORMANCE|
|wordpress_google_apps_login||Allows users to login to the site with their Google Account||.safezoneapp.com||Session||PERFORMANCE|
|__hs_do_not_track||This cookie can be set to prevent the tracking code from sending any information to HubSpot. Setting this cookie is different from opting out of cookies, which still allows anonymized information to be sent to HubSpot.||.criticalarc.com||2 years||STRICTLY NECESSARY|
|__hs_testcookie||This cookie is used to test whether the visitor has support for cookies enabled.||.criticalarc.com||Session||STRICTLY NECESSARY|
|hs_ab_test||This cookie is used to consistently serve visitors the same version of an A/B test page that they’ve seen before.||.criticalarc.com||Session||STRICTLY NECESSARY|
|hs_lang_switcher_choice||This cookie is used to consistently redirect visitors to the language version of a page in the language they’ve selected on this top-level private domain in the past (if such a language version exists).||.criticalarc.com||STRICTLY NECESSARY|
|<id>_key||When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login. The cookie name is unique for each password-protected page.||.criticalarc.com||STRICTLY NECESSARY|
|hs-messages-is-open||This cookie is used on the visitor UI side so HubSpot can determine/save whether the chat widget is open for future visits. It resets after 30 minutes to re-close the widget after 30 minutes of inactivity.||.criticalarc.com||30 minutes||STRICTLY NECESSARY|
|hs-messages-hide-welcome-message||When you dismiss the welcome message in your messages tool, a cookie is set to prevent it from appearing again for one day.||.criticalarc.com||1 Day||STRICTLY NECESSARY|
|__hstc||The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).||.criticalarc.com||2 years||TARGETING|
|hubspotutk||This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.||.criticalarc.com||10 Years||TARGETING|
|__hssc||This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.||.criticalarc.com||30 minutes||PERFORMANCE|
|__hssrc||Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session.||.criticalarc.com||Session||PERFORMANCE|
|messagesUtk||This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they’re added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor.||.criticalarc.com||PERFORMANCE|
|ARRAffinity||This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.||.safezoneapp.com||Session||STRICTLY NECESSARY|
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Cookies and Google
Google Analytics cookies are classified as first party cookies as they are set by our website domain, although Google collects and processes information from our use of Google Analytics.
For information on how Google uses data from cookies it uses, click here.
Google Analytics Op-out Browser Add-on: You can opt out of Google Analytics tracking by installing the browser add-on which is available here.
Periodically, CriticalArc uses remarketing with Google Analytics to advertise online. Third party vendors, including Google, may show CriticalArc’s ads on sites across the Internet. By using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
The use of third-party cookies
Details of the third-party cookies that may be used on our site are set out in the table above.
You can control cookies through your browser settings preferences.
How do you decline or remove cookies?
Please note that your browser enables you to disable all cookies. However, disabling all cookies may interfere with your use of this website or other internet websites.
To decline to receive cookies, simply change your browser settings on your computer or other device. Most browsers also provide functionality that lets you review and erase cookies.
If you use a new computer, upgrade or change web browsers or take any action which results in the deletion of the “opt out” cookie, you will need to perform this opt-out process again upon any such change.
Browser manufacturers provide help pages relating to cookie management in their products.
Please see below for more information. For other browsers, please consult the documentation that your browser manufacturer provides.
- Google Chrome
- Internet Explorer
- Mozilla Firefox
- Safari (Desktop)
- Safari (Mobile)
- Android Browser
- Opera Mobile