SafeZone Customers

SafeZone Customers

When CriticalArc first launched, we concentrated on perfecting our SafeZone solution for Universities.

Now we have established a base of customers in other sectors as well as higher education. Actively using SafeZone across a wide variety of campuses, facilities and residential communities in more than 450 locations globally, our customers serve  the Safety, Security and Emergency Management needs of more than 1 million people.

We are continuing to enrich our solution for Higher Education customers, large Enterprise, HealthCare, Critical Infrastructure and Government.



Al-Bustan Village

After an extensive pilot, SafeZone was launched in April 2015 at its first secured community – the Al-Bustan Village in Riyadh, Kingdom of Saudi Arabia.

The Al-Bustan Company develops and operates residential communities for working executives and their families in Saudi Arabia. Al Bustan Village in Riyadh, the company’s latest development, contains 608 luxury executive villas and 228 spacious apartments spread over one hundred and sixty acres of well tended lush landscaped gardens. Located within the village property “The American International School” on its own 27 acre site has direct links with the community. With a wide spectrum of luxurious accommodation types and recreation facilities and focusing on service quality and family activities, Al-Bustan Village has an experienced western management team, making it a preferred choice for executive expatriate housing in the Riyadh region.

Click here to go to Al-Bustan Village location.

Al-Bustan Case Study

Expatriate professionals living in one of Saudi Arabia’s most prestigious residential compounds enjoy a very comfortable lifestyle, but it’s 24/7 personal safety and well-being that offer the ultimate peace of mind.

Anglia Ruskin University

In 1858 John Ruskin opened the Cambridge School of Art. The art school grew to become the heart of  Anglia Ruskin University’s modern-day campus in Cambridge.

As well as Cambridge, Anglia Ruskin has campuses in Chelmsford, London and Peterborough. The Chelmsford campus (1992) is in the city’s University and Innovation Quarter. Guild House, Peterborough opened in 2011 and is dedicated to healthcare where many of the region’s nurses and healthcare professionals train. A new campus opened in London in 2015, catering to business, law and finance studies.

Australian Catholic University

The Australian Catholic University (ACU) has decided to launch SafeZone across all of its campuses for the 2016 Academic year beginning in February.  A not-for-profit institution, ACU was founded in 1991 as a national public teaching and research university, and is open to students and staff of all beliefs.

Headquartered in Sydney and active among the 200+ members of the International Federation of Catholic Universities, ACU recently hosted the 2015 IFCU General Assembly. The university’s 22,000 students and staff attend campuses in North Sydney, Strathfield, Melbourne, Brisbane, Ballarat, Adelaide and Canberra. ACU students also engage in a wide range of international study programs with universities in Europe, Asia and the Americas.

Looking to deploy a sophisticated Emergency Management and Notifications system, ACU’s management team will be using the latest SafeZone developments in emergency messaging and coordination. In addition to large-scale emergency management, by enabling users to raise instant personal alerts to ACU’s Security team in the field and the new high-tech National Operations Centre, SafeZone will deliver heightened personal well-being to students and staff and also help with better management of lone worker presence across all campuses nationally.

Click here to go to Australian Catholic University website

Canterbury Christ Church University

Canterbury Christ Church University has developed rapidly since its inception in 1962 and now is a friendly and vibrant community of more than 17,000 students and 1,800 staff based at UK campuses across Kent, in Canterbury, Broadstairs, Folkestone, Medway and Tunbridge Wells.

Central Queensland University

The Central Queensland University (CQU) launched SafeZone for  the start of the 2015 academic year. In 2014, CQU and Central Queensland Institute of TAFE  merged to become  Queensland’s first dual sector university. Headquartered at Rockhampton, a Queensland regional hub 650km North of Brisbane and adjacent to the Great Barrier Reef, CQU is a pioneer of distance learning with more than 45,000 students and staff at 27 campuses and learning facilities across Australia.

Click here to go to CQUniversity’s website.

White Paper: Emergency Management in Higher Education
In this White Paper we examine the most commonly reported challenges facing those charged with managing emergencies, and explore strategies and new technologies that can help to address them.

We see how SafeZone, as a Distributed Command and Control system is leading the way, and look at how CQUniversity has integrated SafeZone with other technologies to leapfrog the need for further investment in fixed emergency management infrastructure across more than 20 campuses nationally.

CU Denver Anschutz

CU Anschutz integrates world-class education, research and patient care on one of the nation’s newest health sciences campuses, newly built on 230 acres.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ CU Anschutz is close to the vibrant heart of Denver and a 90-minute drive to world-class destinations in the Rocky Mountains.  With two of the top hospitals in the U.S. and over 11.3 million square feet of newly built training facilities, the security of patients and staff are paramount to this prestigious organization.

Curtin University

Based in Perth, Western Australia, Curtin University launched SafeZone in January 2013. With 45,000 students and staff, SafeZone helps the Curtin Security team to cover three campuses and facilities in Perth, as well as their School of Mines at Kalgoorlie, the world-famous gold mining city, 600km from the main campus at Bentley, WA.
Click here to see Curtin University’s SafeZone page.

Deakin University

Deakin University launched SafeZone for its 43,000 students and staff in January 2014. The university has four campuses and three learning centres distributed across a distance of 300 kms between the cities of Melbourne, Geelong and Warrnambool in the state of Victoria. SafeZone is available to all students and staff across all campuses, with dedicated response teams in each location.

Click here to see Deakin University’s SafeZone page.

Dublin City University

Dublin City University (DCU) is a young, dynamic and ambitious university with a distinctive mission to transform lives and societies through education, research and innovation. Since admitting its first students in 1980, DCU has grown in both student numbers and size and is now a multi campus environment Glasnevin, located just north of Dublin city. In the last nine years, DCU has twice been named Sunday Times ‘University of the Year’.

New DCU safety app supports staff and students across the world

DUBLIN, IRELAND, 9 DECEMBER 2017 – Dublin City University is providing emergency supports to staff and students anywhere in the world through a mobile safety application called SafeZone which links users with the University emergency response team. Provided by technology firm CriticalArc, the app, which DCU staff and students can download at no cost, will enable students and staff to connect with DCU’s emergency response team if urgent help is required, first aid is needed or an emergency occurs.

FCC Citizen Services

FCC Citizen Services is a leading Spanish construction company based in Barcelona, that has adopted SafeZone to support its safety, security and emergency management operations on a number of key projects globally. Parent FCC Group is a leading international company in the areas of environmental, integral water management and infrastructure services.

With more than 50,000 employees, FCC operates in 35 countries, working locally and globally to create a better future for the public, our clients, our employees and society in general. Over its 115 year history, FCC has built a sustainable business model based on based on the principles of integrity, professionalism and transparency.

FCC Group Announces Global Deployment of SafeZone

CriticalArc has today announced that it has been appointed by FCC Group (FCC) – a leading global provider of environmental services, water management and infrastructure works, headquartered in Spain – to help develop and implement SafeZone® as a multinational safeguarding solution for all its employees and any accompanying family members while they are working overseas on company projects.

Government Department – Australia

Government Innovation Case Study

In 2017 a large government department decided to Pilot SafeZone to explore its potential use in supporting the safety of its 2,000+ field staff.

The pilot also pioneered the use of wearable technology and high-precision indoor positioning with SafeZone in its regular corporate environments.

Read this case study about the initial goals of this exercise, and hear about some of the surprising findings that came out of the project.

Heriot-Watt University

Heriot-Watt University was established as the School of Arts of Edinburgh in 1821.  Heriot-Watt’s main campus is located in Riccarton in South West Edinburgh on 380 acres of parkland  Other campuses are in Scottish Borders and Orkney with overseas campuses in Dubai, UAE (2005) and Putrajaya, Malaysia (2017).

Heriot-Watt is a global university with strong, abiding links across Europe and the rest of the world. Heriot-Watt was declared “International University of the Year” in the Sunday Times 2018 Good University Guide.

Heriot-Watt University Case Study

Based in Edinburgh, Scotland, Heriot-Watt University also has campuses in the Scottish Borders, Orkney, Dubai and Malaysia. Each site used to operate almost independently in ensuring student and staff safety until Security Services were consolidated as part of a major restructuring program.

The university’s challenge was to provide the same consistently high level of student and staff safety across all locations to meet current and future needs.

Keele University

With over 250 hectares of scenic grounds, Keele University has England’s largest university campus. Keele consistently ranks at or near the top of the university league tables in the UK, including being number 1 for Student Satisfaction in 2016.

SafeZone was launched in August 2016. Delivered by CriticalArc partner Reliance High Tech, the system also covers the neighbouring hospital campus where many students and staff also work. Inside their app, SafeZone users can also see live tracking of the location of the university’s Safety Bus and the SU Street Team. The Student’s Union‘s award-winning volunteer programs, including the Street Team, contribute significantly to the university’s safe and enjoyable environment.

Manchester Metropolitan University

Manchester Metropolitan University is a new, public university in the United Kingdom with its central campus in the city of Manchester, and a second campus in Crewe, Cheshire.

Of the UK’s 166 universities, MMU is 5th largest with 32,000 students and 4,400 staff.

Newcastle University

A member of Russell Group of universities in the UK, with a history dating back to 1834, Newcastle University is a world-class university.

Newcastle attracts over 20,000 students from more than 120 different countries to its campuses in Newcastle and London. The university also runs specialised teaching campuses in Johor, Malaysia and in Singapore. Launching SafeZone in February 2016, students and staff are able to use SafeZone at any Newcastle University campus or facility.

Northeastern University

Northeastern University is a private, comprehensive university focusing on experiential learning. Founded in 1898, It offers students an inside track to careers in the arts and sciences, business, engineering, criminal justice, law, health professions and more. Students come from throughout the United States and more than 100 countries to participate in a demanding and exciting mix of academics and work, graduating with both a degree and valuable on-the-job training for today’s competitive workplace. Its 60-acre campus is located in Boston, MA.

Northeastern University Case Study

CriticalArc interviewed Todd Kaplan, Associate Director and Emergency Manager at Northeastern University Police in Boston, to understand how SafeZone helps ensure the personal safety of students and sta , as well as enhance security operations.

Northumbria University, Newcastle

Northumbria University launched SafeZone in January 2015, being the first university in Europe to do so. A research-rich, business-focused, professional university with a global reputation for academic excellence, Northumbria is one of the largest universities in the UK with more than 33,000 students from 135 countries.

Click here to go to Northumbria’s announcement about SafeZone.

CriticalArc Case Study - Northumbria University

Northumbria University has two large city-based campuses in Newcastle and uses SafeZone as part of its integrated approach to help promote and assure student and staff safety within this busy urban environment.


Queensland University of Technology

The Queensland University of Technology (QUT) launched its SafeZone system early in 2014. With more than 45,000 students and staff, QUT was our first customer in Queensland, where SafeZone is currently available to all users of the Gardens Point and Kelvin Grove campuses.

Click here to see QUT’s SafeZone page.

RMIT University

With over 53,000 students and staff, RMIT University is one of Australia’s largest Higher Education institutions. SafeZone is currently running across three campuses in Melbourne – the city campus is renowned for its innovative architecture and the fact that its buildings are embedded in the city environment, the university owning some 7% of all CBD property.  Despite its city focus, RMIT also uses Safezone across other satellite campuses and facilities in Victoria, located up to 300 km from the CBD.

Click here to see RMIT University’s SafeZone page.

Royal Automobile Association of South Australia

Founded in 1903 RAA, is an Australian automobile club providing a wide range of services to its 700,000 members, including motoring, insurance and security.

RAA’s Secure Services division has over 20 years’ experience protecting the assets and people of organisations Australia wide from its 24/7 ASIAL A1-rated monitoring centre.

In December 2017 RAA SafeZone was launched as a fully monitored safety solution for organisations that require 24×7 protection for their employees who may be working alone or in high-risk environments.

SAAB Group

SAAB serves the global market with world-leading products, services and solutions from military defence to civil security. With operations on every continent, Saab continuously develops, adapts and improves new technology to meet customers’ changing needs. SAAB has been using SafeZone in its operations since January 2015.

Saab has around 15,000 employees globally. With annual sales exceed USD 3 billion, of which the company re-invests 25 per cent into research and development

Swansea University – Prifysgol Abertawe

Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery, and offers the right balance of excellent teaching and research, matched by an enviable quality of life.

An ambitious Campus Development Programme is well underway – one of the largest knowledge economy projects in the UK and within the top five in Europe. It involves the creation of the Bay Campus, a brand new £450 million development on the eastern approach to the city, together with the transformation of its existing Singleton Park Campus.

Swansea’s multicultural dual-campus community provides students with a global perspective and opportunities to gain skills that last a lifetime. SafeZone is used by students and staff at both campuses, and additionally by those who are studying and working abroad in more than 30 countries.

Swansea University Case Study

To enable an even faster and more effective response 24/7, the security team wanted to improve command and control of all security incidents and requests for first aid, particularly those involving vulnerable students. There was also a focus on implementing a mass communications system to help evacuate parts of the campus if required.

Swansea University implemented SafeZone™ in September 2016 to cover its two campuses, seven other sites frequented by staff and students, transit corridors to specific accommodation areas, and for use on international field trips.

Teesside University

Teesside University is a public university with its main campus in Middlesbrough, Teesside in North East England.  Ranked in the top three globally for overall satisfaction with their learning experience,  Teesside University is one of the leading UK Universities for working with business. With 21,000 students and staff, the university was awarded a Silver rating in the UK government’s Teaching Excellence Framework.

Ulster University

Ulster University was established in 1968.  It has a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland. The University has 27,000 students and staff working and studying at six campuses in the UK.

The university’s message to students and staff is “SafeZone: Peace of mind in your pocket”.

University of Aberdeen

Founded in 1495, the University of Aberdeen is Scotland’s third oldest and the UK’s fifth oldest university.

With 5 campuses conducting world-recognised research and education, Aberdeen’s community of 14,500 students is comprised of 120 nationalities.

University of Kent

The University of Kent was founded in 1965, growing today to more than 20,000 students and over 4,000 staff.  During the 1990s and 2000s the University expanded beyond its original campus, establishing campuses in Medway, Tonbridge and Canterbury. International facilities are also located in Paris, Brussels, Athens and Rome.

The university launched SafeZone in May 2016, and a Case Study was published in 2017.

University of Kent Case Study

The University of Kent brought in SafeZone primarily to support its crisis management policy, but the app is consistently proving itself to be an essential tool for students and staff.

University of Queensland

On February 15, 2016, the University of Queensland (UQ) launched SafeZone for use by 95,000 students and staff.

As well as optimizing response for personal emergencies, SafeZone will improve emergency response and communication during critical incidents such as lock-downs and natural disasters, by sending push notifications to users’ mobile devices.

Click here for the press release.

Click here for the website and introductory video.

University of South Australia

The University of South Australia (UniSA) is based in Adelaide, the capital of the state of South Australia. UniSA’s 32,000 students and staff attend six campuses – two in the Adelaide CBD and one each in the suburbs of Magill and Mawson Lakes. Additionally there are campuses in the rural cities of Whyalla and Mount Gambier, meaning that the security team’s responsibility is spread across 6 locations that are spread 800 km apart. Remarkably, this whole operation, involving 30 trained SafeZone responders operates without any centralised control room – enabled by the fact that SafeZone enables control-room functionality on each team member’s iPhone as well as at Security shop-front locations.

Click here to see University of South Australia’s SafeZone page.

UniSA Case Study

The University of South Australia (UniSA) is a well-respected, globally focused and locally engaged university with 32,000 students and staff. With six campuses dispersed across a distance of 800km, supporting round-the-clock security in a rapidly changing campus-use culture posed significant challenges.

Early in 2014 UniSA implemented CriticalArc’s SafeZone. This Case Study examines UniSA’s challenges and how they were addressed by implementing SafeZone.

University of Wollongong

The University of Wollongong (UOW) participated in our first Pilot of SafeZone in 2012, and continued to a full-scale deployment in 2013. UOW is based in the regional city of Wollongong on the New South Wales coast south of Sydney, Australia. It has 29,000 students and staff with two campuses and 7 residential villages covered by SafeZone in Wollongong, five smaller satellite campuses and facilities on the NSW South Coast and in Sydney plus a campus in Dubai, UAE.

CriticalArc and UOW continue their close collaboration for the ongoing enhancement of SafeZone, with most recent developments including advanced uses for lone worker Check-Ins in a national laboratory where researchers work around the clock, often using extremely volatile materials.

Click here to see University of Wollongong’s SafeZone page.

University of York

University of York also launched SafeZone in January 2015 – our first customer from the Russell Group of universities. Since its opening in 1963, York has become one of the world’s leading universities, carving out a reputation as an academic powerhouse where a clear focus on excellence has secured national and international recognition alongside longer established institutions. The university has some 20,000 students and staff.

Click here to go to York’s announcement about SafeZone.

University of York Case Study

University of York was our first customer from the Russell Group of Universities in the UK. The university wanted to maintain its reputation for very high safety levels across its large open campuses, and faced additional challenges with a large number of its staff and students working in more than 30 countries, including Iraq, Afghanistan and the Democratic Republic of Congo. On campus there were 24/7 operations in Chemistry and Biology high hazard areas, for which a lone-worker presence management solution was sought.

Also read the November 2015 White Paper where University of York details a number of international operational scenarios.

Positive Outcomes

Since launching SafeZone in January 2015, York has realized significant positive outcomes, including more efficient critical incident response and recovery, effective management of people working alone or in high risk environments, a demonstrable duty of care globally, a differentiator for student experience, and a high level of engagement with the university community.

Usage of SafeZone has been incorporated into the university’s travel policy, resulting in a reduction in annual insurance premiums. Click [Download] to read the Case Study.

University of Zurich

Largest of Switzerland’s 20+ universities, the University of Zurich is using SafeZone to provide tailored personal safety services to students and staff in a complex environment of 126 sites distributed across Zurich’s city area.

Available from March 2015 to more than 26,000 students and 8,000 staff, SafeZone’s mass notification and check-in features are used in combination by the University to activate specific groups of people during large-scale emergencies.

Founded in 1883, the University of Zurich is comprised of in 160 institutes, departments and clinics and boasts 12 of its scholars as Nobel Laureates, including Albert Einstein (1921). The university is a member of  the League of European Research Universities (LERU), and has established world-class renown in the fields of medicine, immunology, genetics, neuroscience and structural biology as well as in economics.

Click here to go to Zurich’s SafeZone page (in Swiss German).

Video: Safety at University of Zurich

In the University of Zurich‘s video, Jörg Frank (Manager, Safety and Emergency Organisation) introduces SafeZone to the university’s students and staff.

Click image to play video

More info about SafeZone at University of Zurich can be found at the website (in German, for English select at top right).

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