Healthcare security

Innovative Solutions to Transform Healthcare Security & Safety

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A Comprehensive Safety, Security & Emergency Management Solution for Hospitals

Security directors in hospitals manage some of the most complex, security environments with thousands of patients, staff and visitors, round-the-clock mission-critical activity and large multi-story buildings. And despite the expansion of these hospital campuses, security teams are frequently limited by frozen budgets and staffing levels. That’s why safety and security leaders are turning to technology like SafeZone® to act as a force multiplier and manage increasing responsibilities.

Healthcare Security Challenges

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Boosting Your Security and Response Capabilities

CriticalArc’s unique safety and emergency management solution, SafeZone®, is transforming the way hospital security teams respond to incidents. By providing unprecedented situational awareness, the command and control software provides your team with a common operating view so your officers can view their position relative to each other and incidents, which enables your team to respond fast and minimize impacts. In addition, the free SafeZone app makes it easy for doctors, nurses, and other staff to summon help via simple tap on their mobile phone, enhancing the duty of care provided by your organization.

Addressing Workplace Violence in Healthcare

According to Nursing Management, “Healthcare professionals are sixteen times more likely to be attacked on the job than any other type of service professional.” And research shows that less than a third of workplace violence is reported. Such violence not only poses a threat to people—nurses, physicians, healthcare staff, patients and visitors—but it also drives up costs and undermines both the quality of care and patient outcomes. Yet formulating an effective response to the violence that routinely occurs in community clinics, hospitals, nursing homes, and other medical facilities has long frustrated providers and their advocates. SafeZone offers an innovative approach to ease the reporting of incidents and provides security teams with the ability to positively impact the outcome of incidents.

Coping with a Shortfall of Resources

Given the growth in the healthcare industry, security teams are under increasing pressure to absorb incremental responsibilities with little or no increase in staff or budget. When faced with these pressures, security leaders turn to technology to offset shortages. Our healthcare customers have frequently described SafeZone as a “force multiplier” that acts an essential component of their Emergency Response Plan. The ability to view the location, availability and role of each officer in the field enables them to manage their large geographic areas with small teams. And with indoor positioning, hospital and clinic security teams have a 3D view of their buildings to pinpoint incidents down to the floor, wing, and room so they can respond faster.

Demonstrating Duty of Care to Retain Staff

Healthcare organizations frequently cite the retention of nurses and physicians as a top challenge. Given the preponderance of workplace violence in the industry, there’s a duty of care to explore new solutions to help provide a safe work environment, whether staff are in the main hospital, a community clinic, or an in-home visit. When staff feels unsafe, they are more likely to leave which leads to staff shortages, increased stress, and a decrease in the quality of care and overall patient experience. Based on this, hospitals need technological innovations to help address these challenges. With SafeZone, wireless duress alarms can be issued to employees. It’s perfect for staff in emergency rooms, psychiatric wards, and in-home health care environments. Staff can easily see your hospital’s commitment to their health and safety.

Communicating to Thousands in a Timely Manner

Whether it’s a hospital lockdown, fire or severe weather, the ability to quickly send emergency communications to doctors, nurses, staff, patients and visitors can help your Safety & Security teams protect life and mitigate risks. So whether you’re managing an evacuation or issuing shelter-in-place guidance for an active assailant, SafeZone is custom-configured to your organization and enables you to set up a series of geo-zones so you can send targeted messages to impacted parties or across the entire medical campus. All of this contributes to a more positive patient experience.

Hazardous Materials and Secure Labs

Most hospitals have staff that works with hazardous materials, equipment or processes in laboratories. Their use is strictly limited to personnel trained and authorized to work in designated labs. Security teams require advanced solutions to understand who and when staff enter and exit these facilities, and also to be able to monitor and communicate with lone workers in high-risk areas. In addition, regulators require these vulnerable employees understand how to communicate with emergency management personnel in the event of a spill, exposure, or fire that may occur. SafeZone is a quick and easy way to report such an incident. This technology enables your organization to protect your staff, fulfill your duty of care, and reduce your organization’s risk.

Protecting Staff While Traveling

It’s common for hospitals to send doctors and nurses across the country or globe to attend medical conferences, conduct research, or participate in various continuing education opportunities. Hospital safety and security teams are turning to SafeZone to help them create geo-zones around the cities or countries where their staff travel, in order to enable messaging, provide visibility to incidents, and meet their duty of care. The ability to know select employees reached their destination and confirm their safety and wellbeing, especially in the event of a natural or manmade disaster, is invaluable to hospital administrators. In addition, it demonstrates a duty of care that reassures staff who may otherwise feel uneasy with travel. SafeZone is operational today in over eighty countries worldwide and we’re ready to help your healthcare organization enhance the safety of your traveling staff.

Wide Range of Geographically Dispersed Locations

Protecting your healthcare workers and general staff is made even more complex by the wide range of geographically dispersed locations which includes the main hospital campus, regional medical centers, community clinics, and outlying regional areas where various community healthcare staff travel to administer in-home care services.  The good news is that SafeZone can meet all of these challenges by enabling you to define and establish different response protocols by location, which can vary based on the resources you have available in each location i.e. whether you have staff, whether they’re armed or not,  The SafeZone app also provides you with a better level of awareness of what incidents occurred in each location, regardless of whether or not  you have staff there.  For example a community home health worker can use a wearable duress device to raise an alarm if they feel unsafe, trigger a call to the police, but also signal your command center.

Did You Know?

16X more likely

healthcare iconTo be attacked on the job than any other type of service professional, according to Nursing Management.

80% of nurses

Do not feel safe in their workplace, according to a 2018 study.

Custom Healthcare Security Solutions

Indoor Positioning

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While GPS helps first responders locate an address, it’s historically been difficult to pinpoint floor or room. With indoor positioning, employee’s precise location is now identifiable.

Read the white paper.

Inform Preparedness

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In this resource, we show how the latest technologies can inform preparedness, transforming response to major incidents and enabling mass communication. This facilitates better outcomes and ensures business continuity for a range of industries.

Read the white paper.

Multi-location Support

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The University of South Australia uses SafeZone to support its 32,000 students and staff in six campuses dispersed across 800km, and provide round-the-clock security.

Read the case study.

As the leader in Enterprise Navigation Services, Connexient is always discussing new use cases for indoor navigation with our clients. One of the most frequent and compelling topics that comes up is Safety and Security. Our clients tell us that they are literally ‘flying blind’ when they try to respond to issues inside large, complex buildings. We realized that if we could combine indoor mapping and navigation with a robust safety and security solution, the positive impact would be enormous. Our partnership with CriticalArc is focused on exactly that.
Mark Green Co-Founder and CEO, Connexient
SafeZone provides peace of mind to our caseworkers. If I’m going on a home visit somewhere and I don’t know the person or the environment, I use the Check-in Timer function.’
John Bauer - Case Manager, Hutt Street Centre

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